Managed services hasn’t been the new kid on the block in terms of business models in a long time, but its staying power and value to a broad swath of those in the business of technology cannot be denied.
Challenges exist as well, from security threats to MSPs themselves to ongoing concerns about commoditisation and margin erosion. This interactive webinar will deliver findings from CompTIA’s Trends in Managed Services Report, that details these trends happening across the managed services landscape today. Kaseya's Rachael Chipman will also share some insights from our recently published MSP Benchmark Survey.
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CompTIA's Snr Director of Industry Analysis
With CompTIA since 2010, industry veteran Carolyn April analyzes business trends in the IT industry and its indirect channel, providing insights into the issues, opportunities and challenges that mark the future. Carolyn has led research studies on numerous tech-based business subjects and has been cited in various media outlets for her thoughts on how IT companies can best leverage new technologies and business models. As a channel expert, she is regularly featured as a speaker at industry events on topics ranging from cloud computing, managed services, business model transformation and channel program trends.
Kaseya's MSP Product Marketing Director
Rachael brings over eight years of experience in the marketing space, focusing on technology. She has focused her career on marketing in the technology and software sectors because she believes that the impact digital solutions have on our lives — as consumers, and as businesses, is shaping and redefining how we connect with one another and engage in the world around us. Keeping pace with the latest marketing trends as well as the latest advancements in technology solutions motivates her to stay focused and be creative every day.