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On-Demand Recording: BMS Power User Series - ITG Workflow Integration (part 1)

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December 16, 2021 » 2:00PM ET

BMS Power User Series: IT Glue Service Desk Integration

Having access to structured SOPs, passwords and other information stored in your IT documentation tool in the same window as you resolve a ticket is a significant timesaver.

In this session, we will look at how putting documentation at the forefront of your service desk simplifies and streamlines technicians’ workflow to maximize efficiency.

We will also include a quick demonstration of the BMS and IT Glue workflow integration and explore the below:

  • Auto-suggested IT Glue documentation in BMS
  • Create, view, assign, update, and close a ticket in IT Glue or BMS - ticketing in your preferred workflow
  • Contextual IT Glue information in BMS tickets
  • BMS keyboard shortcuts

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Having access to structured SOPs, passwords and other information stored in your IT documentation tool in the same window as you resolve a ticket is a significant timesaver.

In this session, we will look at how putting documentation at the forefront of your service desk simplifies and streamlines technicians’ workflow to maximize efficiency. 

We will also include a quick demonstration of the BMS and IT Glue workflow integration and explore the below:

  • Auto-suggested IT Glue documentation in BMS

  • Create, view, assign, update, and close a ticket in IT Glue or BMS - ticketing in your preferred workflow

  • Contextual IT Glue information in BMS tickets

  • BMS keyboard shortcuts

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