Understanding the mindset of the customer is a crucial ingredient in any successful managed services practice. It informs all areas of an MSP business, from sales and marketing to engagement and retention strategies.
Join Spencer Young, Vice President, International at Kaseya, and Sylvia Collins, CompTIA Faculty Member and Co-Founder and Director at PenCompass International Ltd., to hear results of CompTIA’s Annual Trends in Managed Services study.
The research captures critical end user information about managed services usage patterns, preferences and general attitudes that should help guide MSPs toward maximum growth and profitability. You'll learn:
- Why does an end user consider managed services for their IT?
- How do they vet potential providers?
- What do they look for in a service level agreement?.
Don’t miss this event – register now to discuss the biggest opportunities and challenges facing MSPs.
Register now
Wednesday, 29 July, 2015
3:00 PM GMT